Terms & Conditions


For any medical emergency, immediately contact the medical emergency service providers.

The domain name www.natcue.com, an internet based portal, and NatCue, a mobile application, is owned and operated by NatCue Healthcare Services Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter, referred to as “NatCue” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”. The terms 'You' or 'Your' refer to You as the user (whether You are a Registered User, Unregistered user, Practitioner(s) of the Website or of the services offered by the Website ("Service").

NatCue’s role is that of an 'intermediary' as defined under the Information Technology Act, 2000 and the rules there under. Being an intermediary, NatCue has no responsibility and / or liability in respect of the all content and transactions on the Website including any User Content, Service provider content. information provided by Service providers, interactions between Service providers on the one hand and Users on the other hand.


Please carefully go through these terms and conditions (“Terms") and the privacy policy available at https://www.NatCue.com/privacy (“PrivacyPolicy”) before you decide to access the Website or App or avail the Services made available by us. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and NatCue in connection with your visit to the Website and your use of the Services (as defined below).

The Agreement applies to you whether you are -

i. A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorised associates of such practitioners or institutions(“Practitioner(s)”, “you” or “User”); or

ii. A patient, his/her representatives or affiliates, searching for Practitioners through the Website(“End-User”, “you” or “User”); or

iii. Otherwise a user of the Website (“you” or “User”).

By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify your agreement to be bound by the Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound our policies, including its Privacy Policy, and such other rules, guidelines, policies, terms and conditions as are applicable for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of this Terms of Use. However, if you navigate away from the Website to a third party site, you may be subject to alternative terms and conditions of use, as may be specified on such site. In such event, the terms and conditions of use applicable to that site will govern your use of that site. By downloading or accessing the App or Website to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.


You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to NatCue that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.


NatCue is only a platform that contains information about health, healthcare and the listing of Participating Healthcare professionals. It is solely the choice of the user to visit, subscribe or avail the services provided by the Participating Healthcare professionals and NatCue or any of its employees, agent or assigns shall not be held responsible for any negligence, deficiency of service, damage caused by the respective Participating Healthcare professionals. Any transaction relating to availing the services of the Participating Healthcare professionals is settled between the users and Participating Healthcare professionals.

NatCue or any of its agent, servant or assigns shall not be liable for any direct or indirect, wilful or otherwise, act or omission that can be attributed to the services of Participating Healthcare professionals, nor will NatCue or any of its agent, servant or assigns have any liability whatsoever in case any third party claims, demands, suit, actions, or other proceedings initiated against the Participating Healthcare professionals or any of its personnel or any other person engaged by the participating Healthcare professionals in the course of performance of his services.

All express or implied warranties of any kind are disclaimed by NatCue. Each Participating Healthcare Professional is solely responsible for his/her offers, benefits and services provided and NatCue does not in any manner recommend or advocates the authenticity of the respective Participating Healthcare Professional.

NatCue does not assume and shall not be liable or responsible for any act, omission, deficiency, negligence on the part of the Participating Healthcare Professional. NatCue, its directors, promoters, employees or any of its agent or assignee shall not assume any responsibility or liability for any inconvenience caused or loss suffered by the Customer/User on account of technical problems pertaining to the use of the portal.

You agree to assume all responsibility in connection with choosing any Healthcare Professional, whether or not you obtained information about such Healthcare Professional through NatCue. NatCue disclaims all responsibility and liability arising from your use of or reliance on the website, content or the information contained therein as a reference source, and assumes no responsibility or liability for any claims that may result directly or indirectly from any advice, treatment, or services rendered by any Healthcare Professional featured on the website, including but not limited to malpractice, negligence and deficiency in service claims.

NatCue does not personally recommend or endorse any Participating Healthcare Professional / Tests / Products / Techniques / Drugs / Treatments / Medications / Articles / Abstracts / Procedures / Opinions, or other information that may be mentioned or discussed on any of its website or links. Reliance on any information provided by NatCue, its employees, Healthcare Professionals or other visitors to the website is solely at your own risk.


The NatCue App provide you the ability to pay online through a third party payment gateway for the tele consultation appointment booking services available on the App.

If you choose to pay online, you may be directed to a third party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway. NatCue shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.


Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that may be available on the Website may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between NatCue and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the website. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.


Please note that we do not recommend or endorse any doctors, health care providers, procedures, opinions, or other Information that may appear on the Website. If you rely on any of the Information provided by the Site, you do so solely at your own risk. The Information that you obtain or receive from NatCue, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational and scheduling purposes only. All medically related information comes from independent health care professionals and organizations which are registered with NatCue and to whom certain specific terms and conditions apply. These terms and conditions can be accessed on our website. The Information provided on the Website and in any other communications from or provided through NatCue is not intended as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. Do not disregard, avoid or delay obtaining medical advice from a qualified healthcare professional because of advice that you may have obtained through the Website. Your use of Information provided on the Website is solely at your own risk. Nothing stated or posted on the Website or available through any Services is intended to be taken as the practice of medicine or the provision of medical care.


The contents listed on the Website are (i) User generated content, or (ii) belong to NatCue. The information that is collected by NatCue directly or indirectly from the End- Users and the Practitioners shall belong to NatCue. Copying of the copyrighted content published by NatCue on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and NatCue reserves its rights under applicable law accordingly.

NatCue authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, "NatCue Content"), are the property of NatCue and are protected under copyright, trademark and other laws. User shall not modify the NatCue Content or reproduce, display, publicly perform, distribute, or otherwise use the NatCue Content in any way for any public or commercial purpose or for personal gain.

User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.


The Company reserves the right, in the event you breach these Terms of Use stipulated herein, to suspend and/or terminate your access to the Website with or without your notice. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your access to the Website. Upon suspension or termination, your right to procure the Services on the Website shall immediately cease and the Company reserves the right to remove or delete your information that is available with the Company, including but not limited to login and account information.


All information available on the Website or App, (the “Information”) is provided on the condition that the User will make independent determination in respect of its accuracy, completeness or usefulness suitability prior to use or making any decision for any loss or damage in reliance hereof. NatCue and its Partners will not be responsible for the same. Further NatCue and its Partners will not be responsible or liable in any manner for any data added, provided, stored or managed by the User including all personally identifiable information

The Information does not constitute an invitation or recommendation to take medical services from NatCue or its Partners nor is such Information a substitute for professional advice or solicitation in respect of medical services/ products or recommendation thereof. NatCue urges the Users to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other Information.

All information on the Website is provided to you "as is" without warranty of any kind either express or implied including, but not limited to implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or . In no event shall NatCue or its Partners be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of information. All information available on a hyper-link site and any third party is subject to the terms and conditions of the legal notices contained therein.


The information available on the Website or App could include inaccuracies or typographic errors. NatCue has endeavored to ensure that all the information on the Website is correct, but Natcue neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. NatCue makes no warranty, express or implied, concerning the website or App and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of Services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

In no event shall NatCue or its Partners be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the User's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall the Company be responsible for the delay or inability to use the Website, App, Services or any related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Website or App, or otherwise arising out of the use of the Website or App, whether based on contract, tort, negligence, strict liability or otherwise. Further, NatCue shall not be held responsible for non-availability or access to the Website or App during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at his/her own discretion and risk and the User himself/herself will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

Force Majeure

The User accepts and acknowledges that Natcue shall not be liable for any loss or damage caused to the User as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of the User), or any other delay or default or deficiency or failure which arises from causes beyond Natcue reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, NatCue depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the User of the facts which constitute the Force Majeure Event.

Governing Law and Dispute Resolution

The interpretation of this Agreement and the resolution of any disputes arising under this Agreement shall be governed by the laws of India.


If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.


Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.


No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by NatCue. Any consent by NatCue to, or a waiver by NatCue of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.

Contact Information

If any User has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at info@natcue.com