The domain name www.natcue.com, an internet based portal, and NatCue, a mobile application, is owned and operated by Natcue Healthcare Services Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter, referred to as “NatCue” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”. The terms 'You' or 'Your' refer to You as the user (whether You are a Registered User, Unregistered user, Pharmacies, Practitioner(s) of the Website or of the services offered by the Website ("Service").
2. COLLECTION OF PERSONAL INFORMATION
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following: i. contact data (such as your email address and phone number); ii. demographic data (such as your gender, your date of birth and your pin code); iii. data regarding your usage of the services and history of the appointments made by or with you through the use of Services; iv. insurance data (such as your insurance carrier and insurance plan); and v. other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.
The information collected from you by NatCue may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules. Personal information is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to: i. passwords; ii. financial information such as bank accounts, credit and debit card details or other payment instrument details; iii. physical, physiological and mental health condition; iv. sexual orientation; v. medical records and history; vi. biometric information; vii. information received by body corporate under lawful contract or otherwise; viii. visitor details as provided at the time of registration or thereafter; and ix. call data records. Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.
3. PRIVACY STATEMENTS
3.1 ALL USERS NOTE:
We collect and trasmit user information including but not limited to, email address, phone number, name, social media account information, and contacts to NatCue Servers for the purpose of identifying and contacting the user, the social networks used by user, users family members and connecting user to other users of NatCue.
NatCue uses third party analytics and ad networks which may collect and transmit information about the user and the device to learn, understand the user behaviour in order to deliver services.
You may choose to invite your contacts to NatCue. In such cases, selected user contacts shall be transmitted to NatCue servers to send invitation by NatCue on behalf of the user.
3.2 PRACTITIONERS NOTE:
This section applies to all Practitioners.
i. As part of the registration as well as the application creation and submission process that is available to Practitioners on NatCue, certain information, including sensitive personal data or information is collected from the Practitioners.
iii. Practitioners’ personally identifiable information, which they choose to provide to NatCue, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by NatCue. NatCue may use such information for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. NatCue also reserves the right to use information provided by or about the Practitioner for the following purposes:
(a) Publishing such information on the Website.
(b) Contacting Practitioners for offering new products or services.
(c) Contacting Practitioners for taking product feedback.
(d) Analyzing software usage patterns for improving product design and utility.
(e) Analyzing anonymized practice information including financial, and inventory information for commercial use.
3.3 END-USERS NOTE:
This section applies to all End-Users.
i. As part of the registration/application creation and submission process that is available to End-Users on this website, certain information, including sensitive personal data or information is collected from the Users.
iii. If you have inadvertently submitted any such information to NatCue prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, stored or used, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to firstname.lastname@example.org, inquire whether NatCue is in possession of your personal data, and you may also require NatCue to delete and destroy all such information.
iv. End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by NatCue from End-Users (such as, patterns of utilization described above) and is exclusively owned by NatCue. NatCue may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non personally identifiable form to third parties and affiliates. In particular, NatCue reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
(a) Analyzing software usage patterns for improving product design and utility.
(b) Analyzing such information for research and development of new technologies.
(c) Using analysis of such information in other commercial product offerings of NatCue.
(d) Sharing analysis of such information with third parties for commercial use.
v. NatCue will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their-mail and contact preferences at any time by logging into their “Account” at NatCue App and changing the account settings.
vi. At times, NatCue conducts a User survey to collect information about End- Users’ preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, NatCue may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that NatCue collects in the registration process and through surveys is used to help NatCue improve its Services to meet the needs and preferences of End-Users. This may include targeting advertising to End-Users about our Services.
vii. NatCue may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better profile information of Practitioners.
viii. All NatCue employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ sensitive personal data and information.
x. To the extent necessary to provide End-Users with the Services, NatCue may provide their personal information to third party contractors who work on behalf of or with NatCue to provide End-Users with such Services, to help NatCue communicate with End-Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies.
3.4 CASUAL VISITORS NOTE:
i. No sensitive personal data or information is automatically collected by NatCue from any casual visitors of this website, who are merely perusing the site.
iii. If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by NatCue. All visitors, however, encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as NatCue cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
4. CONFIDENTIALITY AND SECURITY
i. Your Personal Information is maintained by NatCue in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. NatCue takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of NatCue’s business.
ii. No administrator at NatCue will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. NatCue does not undertake any liability for any un-authorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify NatCue by sending an email to email@example.com You shall be liable to indemnify NatCue due to any loss suffered by it due to such unauthorized use of your account and password.
iii. NatCue makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds all such employees to strict confidentiality obligations.
iv. Part of the functionality of NatCue is assisting the doctors to maintain and organise such information. NatCue may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
v. Part of the functionality of the NatCue is assisting the patients to access information relating to them. NatCue may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
vi. Notwithstanding the above, NatCue is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, NatCue shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of NatCue including, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.
6. CHILDREN’S AND MINOR’S PRIVACY
NatCue strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the NatCue Website and Services are not intended for use by minors, NatCue respects the privacy of minors who may inadvertently use the internet or the mobile application.
7. CONSENT TO THIS POLICY
8. ADDRESS FOR PRIVACY QUESTIONS